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Kirsten Hecktermann

SHIPPING AND RETURNS/EXCHANGE


SHIPPING


ALL CUSHIONS ARE SHIPPED WITH A TRACKING NUMBER. I  ENDEAVOUR   WHERE POSSIBLE TO SHIP WITHIN FOUR DAYS OF AN ORDER. LARGE ORDERS ARE POSTED VIA 48 HR PARCEL FORCE OR TNT WITHIN UK. UNDER 2KG BY SPECIAL DELIVERY.  OVERSEAS ORDERS ARE ALL SENT REQUIRING A SIGNATURE AND WITH TRACKING WHERE POSSIBLE.


PADS/FEATHER INSERTS:

PRICES INCLUDE A FEATHER INSERT FOR ALL UK ORDERS ONLY. 

SHIPPING PADS OUTSIDE UK:

IF YOU WOULD REALLY LIKE A FEATHER PAD SENT PLEASE EMAIL ME, BUT IT IS EXPENSIVE. I AM UNABLE TO SHIP FEATHER PADS TO AUSTRALIA AND NEW ZEALAND 


EMBROIDERED AND CUSHIONS WITH ANTIQUE TEXTILES:

SHIPPING WILL BE ADDED FOR EACH PIECE - AGAIN FOR COUNTRIES OUTSIDE UK (EXCLUDING AUSTRALIA AND NEW ZEALAND) PLEASE EMAIL IF YOU WOULD LIKE ME TO QUOTE FOR SENDING RELEVANT CURLED FEATHER PADS. THERE WILL BE ALSO BE NOTES ALONG WITH EACH CUSHION REGARDING PADS.


SPOONS:

FOR EVERYWHERE SHIPPING SPOONS WILL BE CALCULATED AS PER ORDER AND DECREASE FOR MULTIPLES. 



RETURNS/EXCHANGE


I WILL OFFER A FULL REFUND ON FAULTY GOODS PLUS THE COST OF YOUR RETURN SHIPPING COSTS. IF YOU WOULD LIKE TO EXCHANGE OR RETURN ANY GOODS I CAN OFFER A FULL REFUND BUT THE RETURN SHIPPING WILL BE AT YOUR EXPENSE. PLEASE ENSURE TO TAKE CARE THAT GOODS ARE RETURNED IN THE SAME CONDITION TO RECEIVE A REFUND. 


**IF YOU ARE RETURNING GOODS FROM OUTSIDE THE UK, 

PLEASE ENSURE TO MARK ON YOUR CUSTOMS SLIP THAT YOU ATTACH TO THE OUTSIDE OF YOUR PARCEL, THAT THEY ARE RETURNED GOODS, OTHERWISE I WILL BE CHARGED CUSTOMS DUTY AND WILL HAVE TO DEDUCT THIS FROM THE AMOUNT REFUNDED TO YOU - PLEASE EMAIL ME WITHIN SEVEN DAYS OF YOUR INTENTION TO RETURN GOODS AND RETURN THE GOODS WITHIN 14 DAYS 


SALE ITEMS:


REGRETTABLY SALE ITEMS MAY NOT BE RETURNED FOR A REFUND, (UNLESS FAULTY) BUT CAN BE EXCHANGED. THEY MUST BE RETURNED WITHIN 14 DAYS. 




TITLE OF GOODS


I RETAIN FULL OWNERSHIP OF ANY PRODUCTS ORDERED UNTIL FULL PAYMENT HAS BEEN MADE.



FABRIC COLOUR SWATCHES


I AM VERY HAPPY TO POST OUT COLOUR SWATCHES FOR HAND DYED VELVET CUSHIONS SO PLEASE EMAIL FOR ANY REQUESTS UP TO A MAXIMUM OF 8 COLOURS PER REQUEST PLEASE. POST DAYS ARE MONDAYS AND FRIDAYS.